Rome, Italy – December 22, 2025 – Numerous users of the telecommunications giant TIM in Rome experienced significant slowdowns and service disruptions today. Reports indicated difficulties in accessing the internet and making phone calls, primarily affecting residential and business customers across various districts of the capital.
Widespread Reports of Connectivity Issues
Starting from the morning, social media platforms and local online forums were flooded with complaints from users detailing their inability to connect to the internet or experiencing extremely slow speeds. The issues were not isolated to a specific area but appeared to be widespread, impacting districts from the city center to the outskirts.
Impact on Daily Activities and Businesses
The disruptions had a tangible impact on daily activities. Many individuals working remotely faced challenges in performing their duties, while businesses reliant on internet connectivity for transactions and communications reported significant operational hurdles. Retailers and service providers, in particular, noted difficulties with point-of-sale systems and online booking platforms.
A local resident, Maria Rossi, stated, “I couldn’t work from home all morning. My internet was practically non-existent, and my phone calls kept dropping. It’s incredibly frustrating when you rely on these services for everything.”
TIM’s Response and Investigation
TIM acknowledged the issues, stating that their technical teams were actively investigating the cause of the slowdowns and working to restore full service as quickly as possible. While the company did not immediately provide a detailed explanation for the outage, preliminary indications suggested a technical fault within the network infrastructure rather than a cyberattack or external interference.
A spokesperson for TIM, who wished to remain anonymous, confirmed, “We are aware of the reported issues in Rome and our technicians are working diligently to resolve them. We apologize for any inconvenience this may have caused our customers.”
Previous Incidents and User Frustration
This incident is not the first time TIM users in Rome have faced connectivity problems. While major outages are relatively rare, localized slowdowns and intermittent service disruptions have been reported periodically, leading to growing frustration among the customer base.
The company has previously attributed such issues to routine maintenance, network upgrades, or unforeseen technical glitches. However, the recurring nature of these problems has prompted some users to consider alternative providers.
As of late afternoon, some users reported a gradual improvement in service, but full restoration was still pending. TIM advised customers to monitor their official communication channels for updates on the situation.
The exact number of affected users and the total economic impact on businesses are yet to be fully assessed, but the incident underscores the critical reliance on stable and reliable internet and telecommunication services in modern urban environments.
Source: https://www.milanofinanza.it/news/tim-down-a-roma-segnalati-rallentamenti-e-disservizi-202512221127484099
